White Papers

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BECOMING A CUSTOMER-CENTRIC ORGANIZATION

More and more businesses are looking to establish an advanced customer-first or customer-centric approach within their contact centers. Customer-centric companies are far ...

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What is a "KPI" and how are
they used?

In the world of Business Process Outsourcing, just about all actions involved in executing a client’s task are measured and each measurement is a KPI “Key Performance Indicator” ...

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What is the difference between a call center and a BPO company?

Answer: A ‘Call Center” is just as it sounds, a company that offers call services, usually both inbound and outbound calls. “BPO” stands for Business Process Outsourcing ...

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Hire an independent virtual assistant or a bpo company?

Independent Virtual Assistants are a great solution for start-ups or companies/individuals needing part time tasks completed or specific short-term projects that don’t require stable connectivity or oversite as long as they have a strong work ethic. ...

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What can your people
do?

I often reply, this could take a while to answer in detail, perhaps best I send you one of our company decks for you to review and then let me answer your all your questions. 99% of the time the next time we talk, one question becomes multiple productive questions; ...