WHAT IS A “KPI” AND HOW ARE THEY USED?

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In the world of Business Process Outsourcing, just about all actions involved in executing a client’s task are measured and each measurement is a KPI “Key Performance Indicator”. KPIs drive, performance, production and quality and are typically used for coaching staff, identifying opportunities to improve and forecasting.

Global Impact Sourcing LLC. works diligently with each client in the developing their unique onboarding and execution plans prior to staffing and this is when all the projects specific KPIs are developed and decided how they will be communicated.

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