WHAT IS THE DIFFERENCE BETWEEN A CALL CENTER AND A BPO COMPANY?

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Answer:

A ‘Call Center” is just as it sounds, a company that offers call services, usually both inbound and outbound calls.

“BPO” stands for Business Process Outsourcing and most BPO companies usually offer both contact services and business processing services consisting of non-primary business activities, functions and services including payroll, human resources (HR), accounting and customer/call center relations. BPO is also known as information technology enabled services (ITES). Many BPO companies also offer IT services including coding tasks such as software and website development.

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